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According to several articles I reviewed on the Internet, technology has increased stress in the workplace. In the following pages I will discuss one of the articles I read and how the increased use of technology has impacted workplace stress. I will also examine ethical issues that may be raised due to stress in the workplace.
A survey conducted by Kensington Technology Group in 1, revealed that nearly half the employees surveyed felt technology had increased stress in their workplace. In an article titled, Technology Increases Workplace Stress, Tipping the Scales of Work-Life Balance, it was stated, Technology is a double-edged sword that enhances workplace productivity at the cost of increasing stress on workers… (http//www.Kensington.com/html/1.html). The employees surveyed sited the use of computers and the Internet as a cause of stress. Some employees were worried about losing important documents if their computers crashed, never mind the rampant exposure to various computer viruses. With the addition of cellular phones, fax machines, etcetera, they were also concerned about the fact that e-mail and voicemail increased their stress. While the use of computers has made most jobs easier it has increased stress. Workers are now expected to have a higher output of work, respond to e-mail/voicemail outside of working hours, and be readily accessible. It is not uncommon to see an individual driving down the freeway with a cellular phone pasted to their ear. Meetings are now being held globally over the telephone or via the Internet. Where do you find the balance between work and family life with the increased technology?
Increased use of technology has definitely affected the family element. Rarely do you find families who sit down together for meals. Sometimes family members may not see each other for days due to deadlines to be met at work or extra curricular school activities for the children. No longer do people put in an eight-hour shift at work and go home for the day. Work is being carried into the home. Husbands, wives and children are increasingly complaining about lack of affection or quality time with other family members. There seems to be a higher incidence of divorce and infidelity. If you spend more time with a co-worker and less time with your spouse how can you be expected to keep a healthy family relationship?
More and more workers are finding it difficult to maintain a healthy balance between work and home. Instead of leaving the stressors of work where they belong the negative stress is being bought into the home. Employers are finding it necessary to implement programs to assist families with issues such as substance abuse, suicide prevention, and divorce, which seem to increase with stress from the workplace. It seems life was a lot easier when it was slower. Communication done through the U. S. Postal Service took longer and left more time to enjoy life and concentrate on personal matters. Mothers and fathers knew the where-bouts of their children and who their friends were. Parents spent more time in the home with their children, which may account for better grades and higher self-esteem. Although some did, most children did not have to look to others for validation. Family values may have helped deter experimentation with sex and drugs. Not that these things werent explored in the past, but it was more difficult with parents in the home on a regular basis and involved in their childrens lives.
Increased technology also brings about the question of workplace ethics. Privacy has become a major issue of concern and cause for stress. Where do we draw the line between employee right to privacy and the employers right to certain information? If someone in the workplace leaves his or her e-mail account open is it appropriate to browse his or her account? Is it so bad that workers need to be paranoid when they leave their desks, wondering if they left their account open? Some employers and co-workers may feel it is okay to look at an open account. They feel the information may be pertinent to the job at hand. As long as they dont purposely open the account in search of information some may feel they are justified. There is also the issue of individuals who use the work computer for personal business. It seems this would be okay but where do we draw the line? Is someone who uses the Internet to purchase plane tickets as bad as someone who may be viewing sites involving sexual content? Either way the workplace computer is being used for a purpose outside what it was intended for. What about employers who monitor their workers use of the computer all together? I happen to know of employers who can access an employees computer at any time, and they do. Is that right? Some say yes some say no. It all depends on what is accepted in that workspace and the justification for it.
I must admit technology is not all bad. In this paper I attempted to bring up some of the negative effects of technology. All in all I feel technology has been a great benefit to us all, both in the workplace and in the home. The stresses we feel and what we do with it is all in the way we perceive things. Technology may be a factor but ultimately we choose how we deal with stress. Life is not without stress. We as people must take an active role in managing it, whether on the job or in the home.
Kensington Technology Group. Technology Increases Workplace Stress,
Tipping the Scales of Work-Life Balance. Retrieved September 6, 00, from http//www.Kensington.com/html/1.html
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